There are advantages and disadvantages to monitoring your employees’ online behavior. Below is an honest and transparent list of arguments for and against such a practice. However, should you decide to monitor your employees, we have some guidelines for you to follow for a smooth implementation process. The case for  Continue Reading »

Customer service representatives are prone to errors; after all, they’re only human. However, if your business is using a Voice over Internet Protocol (VoIP) system, human errors can be minimized by using call recording. Discover how this VoIP feature can enhance your employees’ productivity. #1. Improve customer service One of  Continue Reading »

You probably didn’t need to worry about antivirus protection before. At the office, the IT department handled it. At home, your personal setup may not contain enough valuable information to warrant industry-strength. But because of the global pandemic forcing most of us to stay indoors, your home is now your  Continue Reading »

The post-COVID-19 workplace is about elasticity, agility, and resilience, and this is why remote work setups are predicted to stay for good. But there remain challenges when it comes to working from home. For one, most homes are not configured to be offices. There are different technologies, accessories, furniture, and  Continue Reading »

As people’s reliance on the internet deepened through the years, cybercriminals also began to move more stealthily. Online shoppers, for instance, can be led to a payment page that has no HTTPS in its URL. If they enter their personal details on this page, they will be a prime target  Continue Reading »

To make it through the heightened economic uncertainty brought about by the COVID-19 pandemic, businesses are protecting their cash flows and focusing on their core competencies. Managed IT services providers (MSPs) are lending a hand, too — by empowering remote teams and helping small businesses leverage technology to keep operating  Continue Reading »